Privacy Policy

1. Introduction

PrimeBiome ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Place an order or make a purchase
• Register for an account or newsletter
• Contact our customer support team
• Submit a review or complete a survey
• Interact with any forms on our website

This information may include your name, email address, mailing/billing address, phone number, and payment information. Payment details are processed through secure, PCI-compliant third-party processors; we do not store complete credit card numbers on our servers.

Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies, web beacons, and similar technologies, including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and navigation paths
• Referring URLs and exit pages
• Device identifiers and screen resolution

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: To process transactions, arrange shipping, and send order confirmations and tracking information.
• Customer support: To respond to inquiries, resolve disputes, troubleshoot issues, and manage refunds or returns.
• Marketing communications: To send promotional emails, newsletters, or special offers—only where you have given consent. You may opt out at any time.
• Website improvement: To analyze usage patterns, improve site functionality, and test new features.
• Legal compliance: To meet our legal obligations, enforce our terms, and protect the rights and safety of users.
• Fraud prevention: To detect and prevent fraudulent transactions and unauthorized access.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. We may share information with:

• Service providers: Third parties who assist us in operating our website and business (e.g., payment processors, shipping carriers, email marketing platforms, analytics providers). These parties are contractually obligated to protect your information.
• Legal authorities: When required by law, court order, or governmental authority, or to protect our legal rights.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use:

• Essential cookies: Required for basic website functionality, such as maintaining your shopping cart.
• Analytics cookies: Tools like Google Analytics help us understand how visitors interact with our site.
• Marketing cookies: Used to deliver relevant advertisements and measure their effectiveness.

You may control or disable cookies through your browser settings. Note that disabling cookies may impact certain website features.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data transmission, secure server environments, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to certain exceptions)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will promptly delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of the website after any changes constitutes acceptance of the revised policy.